Returns & Exchanges
At Milola, we want you to be completely satisfied with your furniture purchase. If you change your mind, you can return your items within 14 days of delivery provided they are in their original condition and packaging.
Initiate Your Request
Contact our customer service team via email with your order number and the details of the items you wish to return.
Prepare the Item
Ensure all furniture is disassembled, if applicable, and securely placed back into its original protective packaging to prevent damage during transit.
Schedule Collection
We will coordinate with our specialized white-glove logistics partners to schedule a convenient pickup time from your Swiss address.
Inspection and Refund
Once the item reaches our warehouse and passes quality inspection, we will process your refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing